SIM card

[Ju101]

Good evening I lost my phone last weekend and it was a dual SIM.i bought a new phone and new we sim card 10.00 4 GB of data and 100 min.

I had a 15 00 one before now it won't accept this as it thinks I have the old SIM in my phone. How do I get the 10.00 one to work

[Christopher_G]

Hi @Ju101

Welcome to the community.

I'd recommend speaking to our Mobile Care team.

They'll do their best to help you.

Chris