Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

SIM card not delivered

DaphneD05
Explorer

‎15-10-2020 06:39 PM

Hi there,

 

I’ve ordered a SIM card on Saturday and still waiting. 

I can’t track it as I haven’t gotten the tracking number for Royal Mail.

 

help anyone ? 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎15-10-2020 07:33 PM

@DaphneD05  EE don’t provide tacking for Royal Mail delivery’s and your sim will be sent out 2nd class and probably wasn’t posted till Monday. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎16-10-2020 08:25 AM

Hi @DaphneD05,

 

Welcome to the EE Community. 🙂

 

Please allow 2-5 working days for your SIM to arrive.

 

Thanks

 

James

0 Helpful
DaphneD05
Explorer
In response to James_B

‎17-10-2020 10:59 AM

It’s been a week and still nothing... 

0 Helpful
Christopher_G
EE Community Support Team
In response to DaphneD05

‎17-10-2020 01:09 PM

I'd recommend speaking to our Mobile Care team so they can find out what's happened to it, @DaphneD05.

 

Let us know how you get on.

 

Chris

0 Helpful