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SIM card keeps disconnecting

Davehyett
Visitor

‎28-01-2021 07:23 PM

My SIM card keeps disconnecting, I can be in the middle of a call and it will disconnect me with a no SIM card.   I’ve taken it out , cleaned it etc but keeps happening 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎28-01-2021 08:05 PM

@Davehyett   Sounds like you need to request a replacement SIM card, please read THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Jon_K
Former EE Employee

‎29-01-2021 08:37 AM

Hi @Davehyett.

 

Welcome to the community.

 

Are you able to try your SIM card in another phone?

 

This would help us to tell if the problem is with your SIM card or your phone.

 

Jon

Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to Jon_K

‎29-01-2021 08:39 AM

This is the correct course of action ^^