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SIM activation

Dleanne25
Visitor

I upgraded my handset and tries to activate my new SIM, following the steps online. All that's done is remove my network from my old handset but I am still not receiving any coverage on my new phone. I have checked my coverage and that seems to be fine. Does it sometimes take longer than 24 hours. Concerned i cannot make any phone calls or receive anything if I have no WiFi connection. I do not have a home phone to call 150 on for further support. 

 

Any advice or help would be much appreciated

11 REPLIES 11

sorry for the delayed response. i pay monthly.

Katie_B
EE Community Support Team

Hello @SOlara

 

Thanks for coming back to us.

 

If you wish for the other SIM to be deactivated I would recommend giving us a call on 150. 

 

Our customer service team have account access and will be able to help further. 

 

Katie 🙂