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SIM Plan Unlimited £27 UPG - fair use

AndroidNZ
Visitor

‎03-07-2020 12:40 PM

Hi, a couple of questions with regards to 'unlimited'.


I have just upgraded my sim to SIM Plan Unlimited £27 UPG.

My account is showing a countdown from 100GB, with a bonus 20GB per month in free add ons. 

 

1. Is my allowance per month truly unlimited, 100GB or 120GB?

2. Is there a fair use/throttling policy? I would like to use my phone as a tether to download a 100+ GB game on my pc, will this be throttled, outside of the fair use terms of the contract or use up my 'unlimited' plan?

 

Thanks 

 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎03-07-2020 01:52 PM

@AndroidNZ  If you’ve got an unlimited tariff then it should say it’s an unlimited tariff not a 100 gig with a 20 gig added bonus.  

the FUP if you got over the limit of a unlimited tariff could see you moved to a business tariff. your not throttled. 

a unlimited tariff is 1000Gb

 

You need to call customer services as it sounds like you’ve been given the wrong tariff. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team

‎03-07-2020 02:08 PM

Hi there @AndroidNZ

 

Welcome to the community.

 

If you can give us a call on 150, our Mobile Care team will check your plan for you and make sure this is the unlimited data plan.

 

Full information on our Unlimited Plans can be found on our Help page.

 

Thanks 🙂

 

Leanne.

0 Helpful