SIM Card not arrived

[bowens1603]

I ordered a replacement SIM as I bought a new phone and it needs  nano SIM, ordered it on 25th October 2020 it has still not arrived.

[Christopher_G]

Hi @bowens1603

Welcome to the community.

We've sent out combi-SIMs for a number of years now, are you sure your old SIM doesn't pop out into a nano-SIM?

If not, your replacement should have arrived by now. It may be worth speaking to our Mobile Care team on 150 to make sure the order went through.

Chris