SIM Card Order

[yuxuan]

I have completed a SIM card order on 19 May. I had an email told me order number and order date. However I have not had any further emails or texts. Is there currently a delay due to coronavirus and if so roughly how long should I be expecting? Thanks 

[Christopher_G]

Hi @yuxuan

Welcome to the community. 🙂

SIM cards are sent through Royal Mail and usually arrive within 2-4 working days. Yesterday was a bank holiday, so hopefully it should be there today or tomorrow.

Let us know if it comes.

Chris

[yuxuan]

Hello

I haven't received any delivery so far.

Yuxuan 

[Christopher_G]

OK thanks for getting back to me, @yuxuan.

I recommend speaking to our Mobile Care team so that they can check the order for you.

Let us know how you get on.

Chris

[yuxuan]

Hi

The moblie care team doesn't contact me. Could u help me to check this order please. I didn't get my SIM Card since 19/05.

[James_B]

Hi @yuxuan,

Sorry, we can't access your account via the community.

Please get in touch with Customer Care to check the status of your order.

Thanks

James