S21 Ultra upgrade pre order proof of purchase

[canner27]

Hi

I pre ordered the Samsung S21 Ultra as an upgrade to my plan. I now have a link to claim the free Galaxy Bud and Tag but require proof of purchase.

Is the proof of purchase available before the phone is delivered? How would I get hold of it?

Thanks

[BrendonH]

You can't claim for the free items until you have the phone.

Because you could apply for the items get accepted then cancel the phone and keep the freebies.

[canner27]

Ok, thanks.

Sounds logical.

[Dave6018]

I have the delivery note , i have the phone the one thing that I am missing is proof of pre-order , I ordered online originally have that email but has I have had my orders fail everytime online I called up who advised me it hadn't been processed, so they processed it but I never got anything emailed to me.  So can I use my original email form the first pre order or do I need one from when it was reordered over the phone? 

[Mainy1988]

This is exactly what happened to me. I need an email or a document to show a invoice date but i havent got anything as i completed the pre order over the phone. Can someone help?

[Katie_B]

Hello @Mainy1988. 

Thanks for coming to the community. 

If you require a proof of purchase please give us a call so our customer care team can arrange this for you. 

The proof of purchase can be sent via email to get to you quicker. 

Katie 🙂