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Phone turns off and powers back up

Ro50
Explorer

‎06-02-2021 06:18 PM

Hello everyone can I get some help 

Phone will power down and then power back up 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎06-02-2021 06:37 PM

Hi @Ro50 

 

What phone do you have? 

 

Thanks

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Ro50
Explorer

‎06-02-2021 09:34 PM

Nokia 7 plus

0 Helpful
Northerner
EE Community Star
EE Community Star
In response to Ro50

‎06-02-2021 10:19 PM

Hi @Ro50 

 

So it's stuck in a boot loop? 

 

Have you tried booting into recovery and factory resetting? You will lose any unsaved data.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Katie_B
EE Community Support Team
In response to Ro50

‎07-02-2021 09:28 AM

Hello @Ro50. 

 

Thanks for coming to the community. 

 

Is your phone running on the latest software?

 

Katie 🙂

0 Helpful