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S21 Free earbuds and Samsung Galaxy SmartTag

muso31
Explorer

Hi upon pre ordering an S21 I was told by the EE rep when the phone arrives I can claim free earbuds and a tag. The phone arrived today but does anybody know where to find this offer? Thanks

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @muso31 

 

Check the Samsung members app on your phone. Or read this post:

 

https://community.ee.co.uk/t5/Android/Samsung-Galaxy-S21-range-pre-order-offer-and-Gaming-Unleashed/...

 

Thanks

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

11 REPLIES 11
Northerner
EE Community Star
EE Community Star

Hi @muso31 

 

Check the Samsung members app on your phone. Or read this post:

 

https://community.ee.co.uk/t5/Android/Samsung-Galaxy-S21-range-pre-order-offer-and-Gaming-Unleashed/...

 

Thanks

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
StephenLee
Contributor
Contributor

The link texted by EE seems to have an error when entering the IMEI... make sure you have chosen the correct country, and free gifts, then use this link....

 

https://20203.samsungpromotions.claims/janpreorder-select/en-GB

Leanne_T
EE Community Support Team

Thanks for helping @StephenLee 

 

Hope you are enjoying your new phone 🙂

 

Leanne.

Yes all good so far thanks  had to wait for my charger to arrive separately, wish all phones had an option to have charger when ordering, or an option 🐵 at least. 

 

Going to charge it up now 🙂 

Leanne_T
EE Community Support Team

Exciting @StephenLee

 

I love a new phone day!

 

Hope you have a lovely weekend. 

 

Leanne.

Thanks, you too!

Andrewwatts
Visitor

I am trying to claim my earbuds and tag

@Andrewwatts  Then use the link as per the solution to this thread.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team

Hi @Andrewwatts

 

Thanks for coming to the community. 

 

Have you tried submitting your claim on the Samsung rewards site here

 

Thanks. 

 

Leanne.