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S20 5G - Android Auto

Emjayemc
Investigator
Investigator

Any body experience issues with android auto recently.

Worked fine with my Corsa up until a few months ago, possible update?

Does not work at all now.

I have uninstalled/ installed. 

stopped short of doing a factory reset. 

My S10 still works as well as my partners I phone 6E 

thoughts n possible causes/solutions welcome

 

Thanks

4 REPLIES 4
bristolian
EE Community Star
EE Community Star

Hi @Emjayemc 

 

It sounds like you're trying to connect your phone to your carkit via Bluetooth, is that correct?


What happens when you try to pair your phone to your carkit?

Chris_B
EE Community Star
EE Community Star

@Emjayemc  Have a read of THIS it might point you in the right direction 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Blue tooth is working for calls.

when connected by usb lead Android Auto and all its features are displayed on in car screen. 

Its just the S20 that refuses to play.

Hi @Emjayemc 

 

Android auto changed to no longer be a specific app, rather it connects automatically. There are two options you can try. First is to go via the pairing process on the app on your phone, second is to ensure your care media software is fully updated. 

 

You can also check comparability here: 

 

https://www.samsung.com/uk/support/mobile-devices/i-am-having-difficulty-connecting-to-or-using-andr...

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.