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05-07-2020 05:29 PM
Hi,
i just received my galaxy s10, i'm upgrading from an s5. I want to keep the same number and the guy told me the s5 sim(micro) card would fit. I think i need a nano sim card, i phoned ee and the guy said they use multi sim cards well i can't get my old card to fit. What can i do.
Thanks
05-07-2020 05:47 PM
Hi @jim64
Make sure the SIM you have doesn't pop out to a smaller SIM. If not give the CS a call and ask them for a new SIM, alternatively go into store and get one.
When your new SIM is sent your old one will be deactivated.
Thanks
06-07-2020 10:23 AM
Hi @jim64,
Welcome to the EE Community. 🙂
Did you receive a new SIM with your upgrade?
If you did, you can activate it at myaccount.ee.co.uk/app/activate-sim.
Thanks
James