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S10 sim card problem

jim64
Visitor

‎05-07-2020 05:29 PM

Hi,

i just received my galaxy s10, i'm upgrading from an s5. I want to keep the same number and the guy told me the s5 sim(micro) card would fit. I think i need a nano sim card, i phoned ee and the guy said they use multi sim cards well i can't get my  old card to fit. What can i do.

Thanks

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎05-07-2020 05:47 PM

Hi @jim64 

 

Make sure the SIM you have doesn't pop out to a smaller SIM. If not give the CS a call and ask them for a new SIM, alternatively go into store and get one.

 

When your new SIM is sent your old one will be deactivated.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
James_B
EE Community Manager
EE Community Manager

‎06-07-2020 10:23 AM

Hi @jim64,

 

Welcome to the EE Community. 🙂

 

Did you receive a new SIM with your upgrade?

 

If you did, you can activate it at myaccount.ee.co.uk/app/activate-sim.

 

Thanks

 

James

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