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S10+ earbuds mentioned by upgrade team

Paddyk87
Investigator
Investigator

‎05-04-2019 09:18 PM

Just received my s10+ today after upgrading to it yesterday. Was told by EE upgrade team that I would get free Samsung ear buds and a wireless charger.

 

No ear buds turned up with the device and it looks like they can only be claimed if you pre ordered the device. Seems like I've been miss old this as reason I upgraded to the 512gb was for the earbuds...

0 Helpful
14 REPLIES 14
Chris_B
EE Community Star
EE Community Star

‎05-04-2019 09:26 PM

@Paddyk87  The ear buds don’t turn up with the device you claim them but only if you preorder the device.   If you believe you’ve been misinformed you’ll need to call customer services and take this up with them.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
BrendonH
Community Hero
Community Hero
In response to Chris_B

‎05-04-2019 09:38 PM

@Chris_B @Paddyk87 

 

The ear buds were part of a pre order deal you had to order before release day.

 

If you dont want the phone because of that and ordered online or over phone return it within the 14 day cooling off period.

 

If you ordered in store you'll have to go back and speak to the manager.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
Northerner
EE Community Star
EE Community Star

‎05-04-2019 09:40 PM

Hi @Paddyk87 

 

@BrendonH  is correct if you are unhappy and within your cooling off period, then call EE and cancel your upgrade.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Paddyk87
Investigator
Investigator
In response to Northerner

‎06-04-2019 12:49 AM

Shocking treatment from the upgrade team. Been a customer since 2004 and to be treated like this. Will cancel the upgrade and go to another network. 

 

Cheers

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Paddyk87

‎06-04-2019 07:27 AM

@Paddyk87   Did you know you anything about the earpods before you called ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Paddyk87
Investigator
Investigator
In response to Chris_B

‎06-04-2019 08:14 AM

Nah, but I was only going for the 128gb which was working out cheaper than the 512gb. Justified upgrading to the larger memory as the earbuds made it worthwhile

0 Helpful
Alex_S
EE Employee
In response to Paddyk87

‎06-04-2019 08:37 AM - edited ‎06-04-2019 08:38 AM

Hi @Paddyk87,

 

Welcome to the community 🙂

 

I'm sorry you were given misinformation when you upgraded.

 

Have you had a chance yet this morning to speak to our upgrades team about the offer to see what can be done?

 

Let me know if you need my help 🙂

 

Alex

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Profile closed

‎06-04-2019 10:54 AM

@Paddyk87 @Alex_S   If the link provided by @Profile closed  is the tariff that @Paddyk87 choose then the EarPods will be dispatched 14-30 days after the device is received. 

 

@Paddyk87   I highly recommend you call customer services just to check that they will be dispatched.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.