So I preordered my S10+ on tuesday (a little late, sure).
I didn't receive any confirmation of the upgrade from EE - other than the transaction for the early upgrade fee leaving my bank immediately.
I've been chasing for some form of confirmation each day this week, to be met with something along the lines of "sorry you've not got an email/text through, that's strange, I can see on your account the phone is ordered and will be delivered on Friday, 8th March".
Every attempt to look at my account online was met with some form of error (plus the miriad of endless pop-ups for me to pre-order a phone I already had pre-ordered); it was saying that my current contract length was "0 months"; it was worrying but I assumed this was due to change of plan.
Yesterday at 13:40 I got a text/email from EE/DPD saying "We've received your order details, and we're expecting your parcel shortly"
Then, last night I got multiple texts through from EE letting me know my plan had been updated.
I started to feel relieved.
I logged onto the DPD app to choose my 1 hour time slot; this was confirmed at 20:26 "As requested, your parcel will be delievered on Fri 08 March 2019 between 12:00 and 13:00".
Following this I've also had:
20:38 - "Parcel collected from sender"
01:37 - "There's a delay with your parcel and we've now sorted it"
I woke up to the notification that there is a problem; the front page of the app has now changed to state:
"Your parcel is due for delivery Saturday. Your 1 hour time slot is available as soon as your parcel leaves your local depot, this is usually by 11:00"
Okay, I can deal with a day delay, sure... lets chase this up with support just to be sure:
I had the following:
"Sorry for the delays but then the parcel is still in transit to the delivery depot"
"well it has no this parcel is expected to be at the depot over the weekend"
"I am so sorry but due to this delay which has been confirmed today this parcel is most likely to be out on Monday now"
"Also this parcel as booked for next day service can only be delivered from Mon to Fri only"
"And so this parcel should be out on monday"
Broken uncoherent sentences aside, I don't understand how I can be punished (for only having next day service) an error on their end.
So EE and DPD said today, the DPD app says Saturday, DPD Customer service says Monday.
When do I expect the phone to turn up? Anyone else been through the ringer like this today?
I'm annoyed. - and to think I was planning to order a galaxy watch with EE today too!
