Router showing disconnected

[alig3]

I am using wifi and have logged into my router which is showing ‘disconnected ‘ can anyone explain this please….?

[mikeliuk]

Depending on the context in which that shows, most likely the device is temporarily disconnected from the cellular network.

Oftentimes this can be resolved with a simple reboot of the device following the online documentation.

[alig3]

Thanks but not sure what you mean by the online documentation…?

[wardi]

Do a coverage check with your postcode here, if your speed is well down or off you can report it if no one else has already done so. 

https://coverage.ee.co.uk/coverage/ee

[mikeliuk]

Hi @alig3 ,

Some devices may have documentation here: https://deviceguides.ee.co.uk/

There's likely to be a reboot option in the interface. Pressing the power button is a good way to restart. If things completely lock up, you can pull the power (if possible).

In the coverage checking, hit "Check network".