Rollover data

[dosser123456]

Why does EE not rollover data ?

I have been on a high 10mb data plan as now and again I use 8mb however for whatever reason last 2 months I have used 3 and 4 my respectively... what happens to my spare unused data EE ?

I think we all know.... 

Is it time for me to cut ties with EE and take my custom elsewhere..??

[Chris_B]

@dosser123456 Your contract stipulates that you receive a set amount of data per month and how you use that data or not use that data is down to you.   If you think you have to much data then why take out a contract that has more data then you need.  

[dosser123456]

Because its a 2,year contract? How on earth does anyone know what data they'll be using in 2 years in the future??And if the request is so daft then why do Sky offer this service.....Sent from my Galaxy

[BrendonH]

Because Sky can do what they want. They operate how they want.

You signed up with EE knowing they don't rollover.

[dosser123456]

Lol I'm guessing you don't work in customer retention then !Sent from my Galaxy

[BrendonH]

No we don't this is a customer forum. 99% of the people on here are not EE staff.

But the point stands you knew what you signed up to. If you wanted rollover data at the time you should've went to Sky then.

[dosser123456]

You don't really get it do you ? It's clear that you don't work in ANY type of customer retention as you don't understand a customer. I knew what I signed up for yes but if you have a crystal ball then tell me the lottery numbers for next 2 years then since you know what's happening for the next 24 months....Ps you're welcome. Sent from my Galaxy

[Leanne_T]

Hi @dosser123456

I am sorry, pay monthly data will not roll over, if this is unused at the end of the month and your allowance refreshes this would be lost. 

Leanne.

[dosser123456]

Thanks yes I realise this but I am hoping that perhaps now is the time to change this for the better and to benefit and retaining EE customers Sent from my Galaxy

[Leanne_T · Accepted solution]

I will be sure to feed this back for you @dosser123456

Leanne.