Ring security cameras

[sarahbanks1989]

I've recently bought 2 ring security cameras set them up on WiFi they work fine but when I try and use live view on 4g it doesn't work at all spoke to ring and they said its my network provider does anyone else have this issue ?? Thanks Sarah 😊

[James_B]

Hi @sarahbanks1989,

Welcome to the EE Community. 🙂

Did Ring support say what the network issue was?

Thanks

James

[sarahbanks1989]

They just said as they work on WiFi fine and u can view the cameras after
motion has been picked up it's just live view that's not working on 4g both
on mine and my husband's phones it also doesn't work if I connect to my
husband's hot spot they just said it's a network problem

[James_B]

Hi @sarahbanks1989,

Are you able to access all of your other online services over mobile data?

Have you allowed the Ring app to use mobile data in your settings?

Thanks

James

[sarahbanks1989]

I don't have any other devices that use my 4g etc im able to use my 4g on
my phone for social media etc. Does that make sense?

[James_B]

Yes, @sarahbanks1989, that confirms your mobile data is working as it should.

Do you see a particular error message when using the Ring app over mobile data?

James

[sarahbanks1989]

Just says activating device and the camera lights up but won't show on our
phones

[James_B]

Hi @sarahbanks1989,

It sounds like you are successfully connecting to the camera over 4G, but something is going wrong with the video stream.

I'd recommend getting back in touch with Ring Support so they can take another look at this issue for you.

Thanks

James

[Karl21]

I know this is an old post, but did you get this issue fixed?

I have a pixel 3a my ring door bell works as it should on WiFi. However when I try accessing live view using 4g it's not working. 

I spoke to Ring and they are certain it's a problem with my network.

EE have given me a new SIM card, I have even had a new door bell.

Strange thing is, my wife who is on BT mobile can access camera live view fine when she connects using 4g.

Thanks

[sarahbanks1989]

Morning

No I didn't get it solved just got past from pillow to post so left it but
my friends in Vodafone and there's work, so I thought it was network issue
but my hubby got a new phone last week he got the Google pixel 4 and it
works fine now but I'm still on the pixel 3a like you and it doesn't work
so it must be an actual software issue on the phone. If u manage to solve
it on Ur 3a please let me know

Thank Sarah 😊