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Returns as part of an upgrade

freemand3
Explorer

‎20-06-2021 01:24 PM

Hi - Ive just been transferred and then cut off - I need to return a phone as part of an upgrade - Im aware that I get fined if this is not within 14 days.

 

Im on hold again - Can you supply details of how to return.

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎20-06-2021 01:32 PM

@freemand3  You have to call as you will be sent a returns package that you have to use as it will be uniquely identified to you so EE know who has sent the device back 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
freemand3
Explorer
In response to Chris_B

‎20-06-2021 01:48 PM

Thanks currently back on hold again.  Looking through this community this appears to be a consistent problem.

 

Lets hope they take this on board and review this part of their service.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎20-06-2021 02:28 PM - edited ‎20-06-2021 02:29 PM

How do I cancel a contract within 14 days online?

 
To cancel a contract by email:

Fill in our cancellation form and email channel.returns@ee.co.uk

 

You don't get fined if you don't return it within 14 days; you just lose your statutory right to return it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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