Pack activation

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Hello, 

I got a new SIM and I have the £15 pack. 

I did browse and used data but data stopped working after a while..

 

As per my EE app, my pack still isn't activated. 

I checked my data usage if I've used everything. But I've just used 55 MB. 

 

I can't make a call or use data. 

 

Can anyone help? 

8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

@Profile closed : Where are you?

 

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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I am in Leicester, UK. 

Christopher_G
EE Community Support Team

What does texting AL to 150 say back to you, @Profile closed?


Chris

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This is the response I got: 

 

Your current balance as of today 14:53 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

 

 

 

XRaySpeX
EE Community Star
EE Community Star

@Profile closed wrote:

data stopped working after a while.

How's long a "while"? 30 days?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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For reference, I got my SIM card YESTERDAY. 

As mentioned, I did use 50 MBs of data after which data stopped working. 

 

I haven't made any calls or any texts except the AL to 150 just now. 

Also attaching a screenshot from my app.Screenshot_20210620-150306.jpg

Images showing personal info like phone nos. cannot be approved for display to the public. You wanna be spammed? Obscure it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Profile closed
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Got it. Thanks! 

I'm attaching the screenshot now. 

 

Screenshot_20210620-150306__01.jpg