Pack activation
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20-06-2021 11:34 AM
Hello,
I got a new SIM and I have the £15 pack.
I did browse and used data but data stopped working after a while..
As per my EE app, my pack still isn't activated.
I checked my data usage if I've used everything. But I've just used 55 MB.
I can't make a call or use data.
Can anyone help?
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20-06-2021 12:46 PM
@Profile closed : Where are you?
What does texting AL to 150 from it fully report verbatim (it is free)?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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20-06-2021 12:49 PM
I am in Leicester, UK.
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20-06-2021 02:52 PM
What does texting AL to 150 say back to you, @Profile closed?
Chris
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20-06-2021 02:56 PM
This is the response I got:
Your current balance as of today 14:53 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee
For info on our other Text Services, reply HELP or go to ee.co.uk/textservices
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20-06-2021 03:02 PM
@Profile closed wrote:
data stopped working after a while.
How's long a "while"? 30 days?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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20-06-2021 03:05 PM
For reference, I got my SIM card YESTERDAY.
As mentioned, I did use 50 MBs of data after which data stopped working.
I haven't made any calls or any texts except the AL to 150 just now.
Also attaching a screenshot from my app.
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20-06-2021 03:14 PM
Images showing personal info like phone nos. cannot be approved for display to the public. You wanna be spammed? Obscure it.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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20-06-2021 03:20 PM
Got it. Thanks!
I'm attaching the screenshot now.
