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Returns Pack due before new Phone arrives

speedydan
Investigator
Investigator

‎04-10-2021 11:36 AM

Hey.

 

I'm upgrading my current phone to an iPhone 13 Pro Max. Looks like this isn't going to arrive until the end of the month... maybe(!) but the returns pack and texts I have received say I need to return my old phone by the 10th October.

 

Do I really have to return my old phone before receiving my new device?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎05-10-2021 11:50 AM

@speedydan  I recommend you call customer services about this.  

 

You shouldn’t have to send it back until you get the new one. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Louise582
Visitor

‎05-10-2021 11:57 AM

I’ve spoken to the customer service team and we don’t have to send back until we get our new phones. They are obviously aware of the delay and the messages are just standard upgrading messages. 

0 Helpful