Returned from abroad, no internet

[Stuckinindia]

Hello,

I have recently returned from an extended trip to India. Whilst in India I used a local SIM.

I have a minutes and mobile data pack. The calls and texts are working fine but the internet is not working. Has anyone any suggestions? 

Thanks in advance. 

[XRaySpeX]

When did you last use the EE SIM you are now using?

What does texting AL to 150 from it fully report verbatim (it is free)?

[Stuckinindia]

Good morning, 

thanks for the reply. I last used the SIM in India to receive texts last week. Last used in UK 2019. 

The message from AL is; 

Your current balance as of today 08:12 is £0.50. You have 520 minutes, unlimited texts and 5.5GB remaining until 20/07/2021 for your £10 Talk Pack. Your remaining data includes of rolled over data. Your last top up was £5.00 on 14/12/2020 at 06:19. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Leanne_T]

Hi @Stuckinindia

Thanks for coming to the community. 

What happens when you try and use any apps or the internet? 

Thanks 🙂

Leanne. 

[Stuckinindia]

Hi, 

with the WiFi off and the mobile data on it says no internet connection please connect to network or WiFi. 

[Stuckinindia]

Would the configuration settings of the Indian sim have altered anything? 

[Leanne_T]

Thanks @Stuckinindia

Just to check, can you make calls and send texts? 

What phone are you using? 

Thanks 🙂

Leanne.

[Stuckinindia]

Hello, 

it's a Samsung core prime and yep, the texts and calls are working fine. 

[Leanne_T · Accepted solution]

Thanks @Stuckinindia

Can you check the APN settings are correct using the EE APN Settings: Where to find them, post for guidance.

Let me know how you get on 🙂

Leanne.

[Stuckinindia]

Hi Leanne, 

thanks for taking the time to help. I'm currently quarantining next to Heathrow and my son wants a live aeroplane show when I go for my daily prison exercise in the car park next to the run way but the WiFi doesn't reach that far.

I now have mobile internet thank you for solving the problem. I shall now go show my son aeroplanes.