Return package for trade in

[jbrugnerotti]

Hi there! I just did an upgrade last week, got the new phone and all. Got a message that the return package for the old phone was dispatched but it has been a week now and I got nothing. Need to return until the 7th of november so I don’t get fined. I wanna do it asap but I don’t even know where to send it. 

thank you

[Jon_K]

Hi @jbrugnerotti.

Welcome to the community.

The returns bag would be sent in the post, so may take a little while to arrive.

You can get in touch with our Customer Care team if you're concerned about this at all.

Jon