Return of old phone

[deljeffery]

I need to return a phone in Part ex but cant get hold of anyone to get a return pack. Can i return it at a store?

[Christopher_B]

Hi @deljeffery

. 

When you do a trade in as part of your upgrade, we should send you a pack to send your phone. 

When was it you did your upgrade? 

Thanks 

Chris

[deljeffery]

I upgraded about a month ago.

[Christopher_B]

Thanks @deljeffery

Since then have you had the chance to chase this up with our customer care team at all? 

Thanks 

Chris

[deljeffery]

I've tried calling 150 and 07953 966 250 but get stuck in a loop and can't speak to anyone. Really frustrating.

[Christopher_B]

@deljeffery That's strange as we have no reports of any issues like this. 

Can you remember what options you chose? 

Thanks 

Chris

[Profile closed]

@deljeffery call freephone 0800 956 6000 select option 2 then option 4 and you will get through to a customer service advisor 🙂

[deljeffery]

Thanks

Sent from my iPhone

[deljeffery]

HI,

I selected 2 then tried to select 4 but there is no option 4.

Thanks

[Profile closed]

@deljeffery ring freephone 0800 317 720 there's no options that way it will put you straight through to someone.