cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Failed to register number to sim card

JD-C
Visitor

Hi, just got sent an EE sim and while setting it up on the myee page there was an error message and it doesn't seem to have correctly registered the number to my account. This is preventing me from entering my pac code or anything with my new number.

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@JD-C  Try calling customer services about this.     They can help with the migration of your number from the other network but your number will not migrate until Tuesday as number ports do not happen over the weekend and it takes up to 24 hours to migrate across from that other network. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@JD-C  Try calling customer services about this.     They can help with the migration of your number from the other network but your number will not migrate until Tuesday as number ports do not happen over the weekend and it takes up to 24 hours to migrate across from that other network. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.