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Requesting a PAC Code

REP-92
Investigator
Investigator

‎10-07-2020 10:47 AM - last edited on ‎10-07-2020 12:17 PM by EE Community Moderator

I recently requested a PAC Code. I sent text to 65075 - and received my details which showed as -xxxxxxxxx- I thought this strange and went on to request confirmation of details, only to be told the details were incorrect?? What can I do when EE have given me the details  -only to tell me they are incorrect??????

 

[mod edit: please do not post PAC codes on the public board. Thanks!]

0 Helpful
4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎10-07-2020 11:03 AM

When you say you "went on to request confirmation", how did you do this? How were you told the PAC was incorrect?

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REP-92
Investigator
Investigator
In response to bristolian

‎10-07-2020 11:22 AM - last edited on ‎10-07-2020 12:21 PM by EE Community Moderator

I was given the details by TEXT from EE which gave the PAC  Details as - xxxxxxxxx-I thought it was strange as the numbers were in Blue, but ONE  was in black normal uppercase characters.When I queried it with the same EE Dept, by TEXT, I was told that my PAC Number was incorrect????In frustration I have requested a ohone appointment - to try to sort the problem!!!Rob92

 

[mod edit: please do not post PAC codes on the public board. Thanks!]

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to REP-92

‎10-07-2020 11:31 AM

A...ha.

 

Your phone has seen the alpha-numeric "word" and is confused whether it's a word or a number. It's chosen to highlight the numbers as if they're, perhaps, a phone number, but then doesn't know what to do with the "word" so left it in black.

 

You've posted your PAC in plain text on a public forum which probably isn't the best idea (I know it's verified with the phone number, but still) - it looks a perfectly valid PAC to me, and it's auto-generated by EE's billing system so I can only assume there's perhaps some confusion somewhere when you've queried it.

0 Helpful
REP-92
Investigator
Investigator
In response to bristolian

‎10-07-2020 11:48 AM - last edited on ‎10-07-2020 12:18 PM by EE Community Moderator

Hi. The Code looked strange-xxxxxxxxx-so I contacted the same number 65075 and asked for confirmation of the reference I had been given - by TEXT.

The reply came back TWICE - each time saying my Code was "incorrect"

Well. EE sent it!!

Finally I have made an appointment to speak to an EE Rep by phone next Thursday to 

hopefully get some satisfaction.

I'm sure the Coronovirus has put pressure on the EE System, and my problem will eventually be resolved.

But thanks for your input in the meantime.

 

[mod edit: please do not post PAC codes on the public board. Thanks!]