10-07-202010:47 AM - last edited on 10-07-202012:17 PM by DanielPA
I recently requested a PAC Code. I sent text to 65075 - and received my details which showed as -xxxxxxxxx- I thought this strange and went on to request confirmation of details, only to be told the details were incorrect?? What can I do when EE have given me the details -only to tell me they are incorrect??????
[mod edit: please do not post PAC codes on the public board. Thanks!]
10-07-202011:22 AM - last edited on 10-07-202012:21 PM by DanielPA
I was given the details by TEXT from EE which gave the PAC Details as - xxxxxxxxx-I thought it was strange as the numbers were in Blue, but ONE was in black normal uppercase characters.When I queried it with the same EE Dept, by TEXT, I was told that my PAC Number was incorrect????In frustration I have requested a ohone appointment - to try to sort the problem!!!Rob92
[mod edit: please do not post PAC codes on the public board. Thanks!]
Your phone has seen the alpha-numeric "word" and is confused whether it's a word or a number. It's chosen to highlight the numbers as if they're, perhaps, a phone number, but then doesn't know what to do with the "word" so left it in black.
You've posted your PAC in plain text on a public forum which probably isn't the best idea (I know it's verified with the phone number, but still) - it looks a perfectly valid PAC to me, and it's auto-generated by EE's billing system so I can only assume there's perhaps some confusion somewhere when you've queried it.
