Replacement sim not arrived

[Nataliebarrett]

I ordered a replacement SIM card 18th January and it still hasn’t arrived is it normal to take this long if sent through royal mail

[Nataliebarrett]

Well whoever I spoke to said they lodged the complaint but I don’t know what happens to it now. I’m so frustrated and no idea when these SIM cards are going to arrive 😞

[Leanne_T]

Hi @Nataliebarrett

I am very sorry to hear this, once the complaint has been looked into you will be contacted. 

I hope this is sorted soon for you.

Leanne. 

[Nataliebarrett]

The two SIM cards arrived today 👍

[Leanne_T]

HI @Nataliebarrett

Thanks for coming back and letting us know 🙂

Leanne.