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Replacement sim in current circumstances

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KC200451
Visitor

‎21-11-2020 06:48 PM

Unable to contact EE thru help  as repeatedly asked to call back later / another day. Data only sim on device needs replacing any options known how to order a replacement sim from EE when shops closed and helpline unable to answer?

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1 SOLUTION

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Northerner
EE Community Star
EE Community Star

‎21-11-2020 08:07 PM

Hi @KC200451 

 

You can order a new SIM online. 

 

Please read EE help topic:

 

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-a...

 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎21-11-2020 08:07 PM

Hi @KC200451 

 

You can order a new SIM online. 

 

Please read EE help topic:

 

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-a...

 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.