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Replacement phone

Wicky
Visitor

‎08-10-2021 06:27 PM

My phone died on me and I had to phone EE to order a new one as I didn’t have a device to get the one time security code. They took the order over the phone but I have not had a confirmation email to tell me my order number. My account is updated with the new data package. I was advised the phone would arrive today or tomorrow and from looking on the site I understand that I would get text messages to let me know when it would be delivered. I don’t have a phone to get these!! I also can’t get through to EE…help. How do I get my order number to try and track it online 

0 Helpful
2 REPLIES 2
Chris_B
Grand Master
Grand Master

‎08-10-2021 07:35 PM

@Wicky  You get this via email and as you’ve posted on here you have access to the internet so you have access to your email account. 

0 Helpful
Leanne_T
EE Community Support Team

‎09-10-2021 07:42 AM

Hi there @Wicky

 

Thanks for coming to the community. 

 

Are you able to download the DPD app on any device, to see if they have any deliveries scheduled for your address?

 

Thanks 🙂

 

Leanne.

0 Helpful