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Replacement phone

Wicky
Visitor

‎08-10-2021 06:27 PM

My phone died on me and I had to phone EE to order a new one as I didn’t have a device to get the one time security code. They took the order over the phone but I have not had a confirmation email to tell me my order number. My account is updated with the new data package. I was advised the phone would arrive today or tomorrow and from looking on the site I understand that I would get text messages to let me know when it would be delivered. I don’t have a phone to get these!! I also can’t get through to EE…help. How do I get my order number to try and track it online 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎08-10-2021 07:35 PM

@Wicky  You get this via email and as you’ve posted on here you have access to the internet so you have access to your email account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team

‎09-10-2021 07:42 AM

Hi there @Wicky

 

Thanks for coming to the community. 

 

Are you able to download the DPD app on any device, to see if they have any deliveries scheduled for your address?

 

Thanks 🙂

 

Leanne.

0 Helpful