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Replacement not received

Carol48
Visitor

‎24-01-2021 12:34 PM

Hi I requested a replacement phone following a cracked screen. I was not at home when delivered therefore could not exchange. 

I have not received any communication regarding what happens next.

Carol

 

 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎24-01-2021 01:38 PM

@Carol48   Your going to have to call customer services about this as you should of exchanged the device when the new one was dropped off.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Katie_B
EE Community Support Team

‎24-01-2021 03:35 PM

Hello @Carol48. 

 

Thanks for coming to the community. 

 

Have you been able to follow the advice provided by @Chris_B and speak with our customer service team?

 

Katie 🙂

0 Helpful