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Replacement Sim

simonpenny
Investigator
Investigator

‎13-08-2021 09:34 PM

Hi 

Just got a replacement sim card to see if it resolves an ongoing call/reception quality issue and now I'm unable to upgrade early, is this due to it being considered a new contract and if so why wasn't  this clearly communicated to me?

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎13-08-2021 10:33 PM

A replacement SIM for an existing no. is not a new contract. It's just what it says it is!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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