The EE Community

Coverage in Oxford

Update: 01 July 2025  For the first location, our engineers have started legal steps with the council to legally acquire the land and agree planning permission. Pending a positive outcome from the legal negotiations, we can start building the equi...

Kicking someone off my wifi

Hi, someone is piggybacking my wifi and i need to kick them off. Is here a way to do this without changing the password?

Cannot view my EE Broadband account or bill after switching from BT

I suspect I am one of many but here goes hoping adding this entry may make someone in EE take notice. I have been a EE mobile customer since May 24 when I switched from BT Mobile. This year I switched from BT Broadband to EE and my broadband was acti...

Cancel watch sim only

Hello, how do I cancel my SIM card on my Apple Watch as I paid off the 2 years contract? I still want to keep my IPhone contact. 

Apparently there is a technical issue with roaming charges

Apparently there is a technical issue with roaming charges which EE is working on resolving. I was charged double the expected roaming fees in May (on my Jun bill). I contacted customer services and was promised this would be corrected on my next bil...

Positive experience of upgrade from 900Mbps to 1.6Gbps with Digital Voice

EE recently agreed to upgrade me from 900Mbps to 1.6Gbps. They now offer digital voice with 1.6Gbps.I was offered the takeover method which is generally only offered to customers with a high monthly spend with mobiles etc, or those who haven't upgrad...

Been trying to return a phone for 3 weeks

I tried to add a phone to my sim only contract online, but ended up accidently ordering a new phone and contract, sorted that and EE said they'd send a return bag, then while on holiday it still hasn't arrived, so arranged another, also didn't arrive...

Hi can someone help me to swap my broadband package to the friends and family package.?

Need to delete old accounts from EE.

Hello,I have the following issue, every time I phone EE tech support I have to wait for them to find the right account, when I asked why, they tell me that there are old account that have been closed but still listed on there database, when I asked t...

Contacting customer service to move to SIM Only

Hi , I tried to speak to someone on Saturday during the day and at 6.38 this evening and it said offices are shut. Do you know the actual hours to speak to someone about downgrading to a sim only contract thanks