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Refund

ghirl74
Visitor

‎02-10-2020 06:04 AM

I recently decided to upgrade but when phone came I didn't like it so phoned ee and cancelled new contract and sent phone back. It has been over 14 days still no refund. 

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1 REPLY 1
Leanne_T
EE Community Support Team

‎02-10-2020 10:49 AM - edited ‎02-10-2020 10:50 AM

Hi @ghirl74

 

Thanks for coming to the community.

 

If you get in touch with our Mobile Care team on 150 from an EE phone or 0800 079 8586 from another phone, they can check the order has been returned and help you with your refund.

 

Let me know how you get on 🙂

 

Leanne.

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