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Refund charge to bill.

Noranjo1
Investigator
Investigator

‎26-09-2021 06:45 PM

Hey,

 

I've recently bought something from Xbox but it isn't without its faults, I used to pay by mobile as payment method and I know wish to refund my purchase.

 

How does the process work? Will they just notify EE not to charge me? Many thanks

0 Helpful
3 REPLIES 3
Chris_B
Grand Master
Grand Master

‎26-09-2021 08:29 PM - edited ‎26-09-2021 08:30 PM

@Noranjo1   Have you taken this up with Microsoft already ?    As you’ll need to ask them how they proceed with any refunds. 

0 Helpful
Noranjo1
Investigator
Investigator
In response to Chris_B

‎26-09-2021 09:28 PM

When I asked them the same question it was said to ask my carrier. 

0 Helpful
Chris_B
Grand Master
Grand Master
In response to Noranjo1

‎26-09-2021 09:34 PM

@Noranjo1   It’s going to depend on if Microsoft charge you or not.  Your phone bill is only the payment method EE are not billing you Microsoft are.  If Microsoft are going to refund you it’ll go back to the billing method so this refund will sit on your EE account and go towards any future bills, if you want this back in your bank account you’ll need to request EE to issue it back to your bank. 

0 Helpful