Reduced data payg

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Bev54
Established Contributor
Established Contributor

‎02-08-2021 05:20 PM

I have been an payg ee customer for 8 years,  I logged into my ee app 8 days ago and it said,  your pack is due to renew in 10 days your date will be 36.8gig, I logged into my ee app today and it says your pack is due to renew in 2 days your data will be 27.8 gig, can someone explain why my data has dropped in my next pack ?

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XRaySpeX
EE Community Star
EE Community Star

‎02-08-2021 06:55 PM

Over the last 8 days you've used more of your current pack's data. So you have less remaining to roll over to your next pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎02-08-2021 06:55 PM

Over the last 8 days you've used more of your current pack's data. So you have less remaining to roll over to your next pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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