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Received my new phone but did not get a new SIM card

Connor777
Visitor

‎01-06-2020 01:36 PM

I bought a new OPPO Reno 2 which has arrived but there was no SIM card with it. I am switching to EE from a different network but I am keeping my old number. I have been trying to call customer service but it won’t put me through because I don’t have an EE mobile number. I’m hoping someone knows how I can get a SIM card sent to me.

0 Helpful
1 REPLY 1
David
Brilliant Contributor
Brilliant Contributor

‎01-06-2020 01:40 PM

Hi @Connor777 

 

Welcome to the EE Community,

 

If you call freephone 0800 317 720 you will get straight through to a customer service advisor.

 

Thanks,

 

David.