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Reactivation of old sim card

Sureshsathirara
Explorer

‎12-08-2020 05:37 PM

Can i reactivate my old sim Card which has not been in use for 1 year. I am currently staying abroad. Please help me with your suggestions.

0 Helpful
3 REPLIES 3
Chris_B
Grand Master
Grand Master

‎12-08-2020 05:59 PM

@Sureshsathirara   It’s not possible to reactivate a year old SIM card.   You have 180 days after the sim has gone in to hibernation to get it reactivated and SIM cards go in to hibernation after 3 months of no usage.  

Sureshsathirara
Explorer
In response to Chris_B

‎13-08-2020 03:00 PM

Thanks... Is there any way to get a sim card with same number which i had used before. If so does this require any ID proof to get a dulpicate sim.. Currently am not staying in UK.. Is it possible to get the sim if someone else go to nearby EE. Shop on my behalf.. 

0 Helpful
Jon_K
Former EE Employee
In response to Sureshsathirara

‎13-08-2020 05:55 PM

Hi @Sureshsathirara.

 

Numbers that go into hibernation will be recycled and often re-used, so unfortunately it's not possible to get the same number back.

 

Jon

0 Helpful