Reactivating account

Jackylo · ‎30-08-2021

Hi,

I have been overseas for over a year and I want to reactivate the SIM card I previously used in the UK. The EE app says that my account has been closed and I am wondering if there is anyway I can reactivate the account. I also can't find a way to contact EE from overseas besides calling.

bristolian · ‎30-08-2021

Hi @Jackylo

Was this a PAYG or pay-monthly account? Not that it'll alter the outcome massively.

If your SIM has been disconnected by virtue of PAYG hibernation - 9months of non-use, then the credit & number have been irretrievably lost.

This community forum can give general advice, but if you have an account-specific query then you will need to call.

View solution in original post

bristolian · ‎30-08-2021

Hi @Jackylo

Was this a PAYG or pay-monthly account? Not that it'll alter the outcome massively.

If your SIM has been disconnected by virtue of PAYG hibernation - 9months of non-use, then the credit & number have been irretrievably lost.

This community forum can give general advice, but if you have an account-specific query then you will need to call.

XRaySpeX · ‎30-08-2021

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Reactivating account