registering wifi mini

[DASAV]

Tried the link as suggested - gets into a continual loop after you confirm number of registering  an dkeeps coming back and requesting to register your number VERY FRUSTRATING  - looking for a fix please !

[Christopher_G]

OK thanks, @DASAV

I recommend speaking to our Mobile Care team so that they can look into this and find out why it keeps happening.

Hopefully they can help you get sorted. Let us know what happens.

Chris

[DASAV]

Hi Christopher_G

I followed the link to the mobile care team, as this is a 4GEE PAYG there is no chat support (why not?) so I ended up calling the 0800 number.

After 20 minutes being helped by Tyler (5 stars to him) who was able to manually add credit and associate the 4GEE sim to my account. He confirmed it was not possible to do so in the app or online - it was indicated there is currently a problem being worked on resolve this.

[Christopher_G]

Thanks for the update, @DASAV.

Our live chat teams only support pay monthly customers at the moment

I'm glad Tyler was able to help you get the credit added and give you some information about whats causing this problem.

Thanks for your patience with this.

Chris