cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Definitive Requirements 4GEE Router Username & Password?

glasco61
Investigator
Investigator

For the love of sanity, can someone please tell me the actual username & password requirements when changing them on the 4GEE wifi router (EE60VB)!

 

I've lost the will to live & count of the number of Device resets I've done.

 

After reset the usual admin/admin works. But *anything* I change to & immediately logout/login to check fails

 

Screen looks like:

ee 2021-07-26 151633.jpg

So, silly me, tried numerous un/pw combinations, both between 4 & 16 characters. Each time get a "Success" pop up. But login won't accept the new details (or the default ones for that matter)

 

Can't find any reference to current specifications for these on EE's site.

 

I found a thread discussing that password needs to be 8 - 16 characters. But still having issues after trying 8 - 16 combos several times.

 

Is there some unspecified requirement for a mandatory special character, or requirement to sacrifice an actual osprey for this to work?

 

Thanks in advance

11 REPLIES 11
XRaySpeX
EE Community Star
EE Community Star

After changing them & getting "Success" try rebooting device, re-connecting & logging in.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@XRaySpeXI appreciate the reply.

 

Reset device

connected to device (login reverted back to admin/admin)

on login prompted to change.

Clicked link & taken to Quick Setup > Security page (image from OP)

changed details (mask: A: uppercase, a:lowercase, 9:digit):

User: Aaaaa99

Pass: aaaaaa9AAA

 

switched off device

switched off PC wifi

browsed to settings & 'forgot' wifi network

started device

switched on PC wifi

clicked on "Hidden Network'

navigated to 192.168.1.1 in browser

entered new details: "! User Name or Password is wrong"

 

reset device. Logged in with defaults.

 

reset login to:

user: Aaaaa9AAA

pass: aaaaaa9999

disconn.

switched off wifi. Restarted wifi (no forget this time)

started device

connected & attempted login

same error

 

I'm pretty much at the point of just living with the insecure defaults tbh

btw I disable broadcast SSID, so hence "hidden network"

XRaySpeX
EE Community Star
EE Community Star

Just on off-chance can you do it with broadcast SSID rather than "hidden network"?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I tried again after posting, with device reset to default, so all settings in the 'out of the box' state.

 

Then, tried changing login to 8 char with upper, lower & numeric in ~ u: Aaaaa999, p: aaaaaaA9

 

Still fails. Only other idea I have is to see if I can do this with USB connected & PC wifi off (not even sure if this is possible). But, not today, as I'm out of time

XRaySpeX
EE Community Star
EE Community Star

That is possible. It forms a quasi-Ethernet connection to PC but I can't see that helping.

 

I could try out this issue myself with an Osprey Mini (which I've kept at "admin"/"admin") but at the mo' I have a 4GEE WiFi Mini in.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
XRaySpeX
EE Community Star
EE Community Star

OK, put my Osprey Mini back in & logged in as "admin"/"admin". Changed to:

  • Kept Username as "admin".
  • Pwd about mid-length between limits with l.c. alpha & digits.

Windows offered to keep them. Logged out & logged in again with fields filled in by Windows. WORKED SUCCESFULLY with no special steps like reboot or recon 🙂 !

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
XRaySpeX
EE Community Star
EE Community Star

Before I put the Osprey Mini back to bed I thought I'd try your creds (last set). They also work perfectly 🙂 !

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

The joy of Windows/Problem troubleshooting 🙂

 

Tried various things to get past this issue:

used different browser ~ fail

as per your previous, used admin/pw of 10 chars lc+digits ~ fail

9char uname+10char pw ~ fail

disabled browser addins ~ fail

disabled security software ~ fail

switched off wifi, usb conn>router, disabled addins & security ~ fail

 

I appreciate your time, but I'm at a loss to this issue & can't devote any more time to this atm.

 

I'm just going to have to live with the default for now. But, I can change the SSID, wifi pw, etc without issue so that will have to suffice. Not much but something at least