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Community Activity
Smart Hub Plus ipv4 configuration
I've just moved to EE's FTTP from Plusnet's FTTC.I'm trying to configure an (internal) ipv4 addess for the new Smart Hub Pkus to an IP address which is not in one of the private IP address ranges. This doesn't seem to be possible (Error message "The ...
EE not understanding consumer law
Has anyone else had an issue with EE not understanding the UK Law on the sale of goods and being fit for purpose. This includes any inherent faults that require a replacement of product. I have been speaking to an adviser who kept promising to get a...
EE broadband upgrade.
Dear EE Customer Service, I am writing to formally raise a complaint regarding the recent renewal of my home broadband contract, and the unexpected early termination fee that has since been applied. During a recent visit to one of your branches to re...
Switching to mobile broadband
I have recently switched to mobile broadband from Fibre. I have connected to 4G Wi~Fi on our phones and laptops but cannot connect to my desktop PC. When I go to Settings > Network & Internet , the WiFi option does not appear. I've tried unplugging...
Brand new plan expiring in 2 days?
I’ve been using the £15 per 30 days rolling plan, today my data ran out 2 days early, so I paid to start the next one early, my allowances have topped up but there’s a notice at the side saying expires in 2 days.obviously I’ve only just paid for the ...
Phone
Don't buy or take contract out with EE .IVE been with EE for over 20 years ..im on contract but last Dec my contract phone was playing up so I decided to buy one out right as I'm diabetic and need a phone for my reading .but this weekend the charger ...
In usa
How do I add another 7 day roaming pass already in USA. But not allowing me to
Can't see my bills and can't link my new phone
Hi there, I got a new iPhone that I pay for monthly. I tried to download the app and link my new device with an eSIM, but it doesn't work; it says the information on my eSIM is incorrect. Also, when I try to see my bills, it pops up a message saying ...
Digital Home Phone when not using the Smart Hub Plus
I have just taken out a EE Broadband package with a Digital Home Phone service, however I do not want to use the Smart Hub Plus. I have a third party Router/Firewall which directly connects (via PPPoE) to the Openreach Fiber to Ethernet box.The supp...
Hub reboot issues
This never happened with the old black BT hub but now everytime my EE hub reboots , as yesterday due to a power cut , it will not reconnect my broadband if anything if plugged into the ports .EE claimed this has always been the case but for many yea...
