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Can't Top Up 4GEE Wifi device

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mpet45
Explorer

‎04-11-2020 01:15 PM

I've been trying to top up the device for the last few days. When I attempt to connect to the device I'm given a number of options to buy credit and 'Top up'. Clicking on a 'top up' button goes to my account.ee.co.uk and hangs for an age. It eventually loads an unstyled page - various assets have failed to load. Scrolling down I do eventually see a 'Continue', clicking on which just leads to an unstyled error page. Anyone else seeing this?

Is there a way to top up that does not require being connected to the 4GWifi device? 

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1 SOLUTION

Accepted Solutions
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XRaySpeX
EE Community Star
EE Community Star

‎04-11-2020 01:37 PM

Try Fast Top Up 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

5 REPLIES 5
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XRaySpeX
EE Community Star
EE Community Star

‎04-11-2020 01:37 PM

Try Fast Top Up 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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mpet45
Explorer
In response to XRaySpeX

‎04-11-2020 03:03 PM

Thanks, that worked. I was able to add credit and then 'Buy data' within the WIFI login interface.

0 Helpful
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XRaySpeX
EE Community Star
EE Community Star
In response to mpet45

‎04-11-2020 03:31 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
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Paulc61
Visitor

‎14-01-2021 05:02 PM

This website is absolute garbage. EE must be losing money as I have the same trouble topping up and gave up after 45 minutes of trying last time, I'm sure it must be easier and others have difficulty.

Come on EE get your act together.

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James_B
EE Community Manager
EE Community Manager
In response to Paulc61

‎14-01-2021 06:30 PM

Hi @Paulc61,

 

Welcome to the EE Community. 🙂

 

Have you tried the marked solution to this thread?

 

Thanks

 

James

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