ee perks account deactivated

[Zee10]

Hello mine still isn’t working. Ive got the same error message as the rest. Does mine need resetting? 

thanks 😊 

[James_B]

Hi @Zee10,

Welcome to the EE Community. 🙂

Is your account showing as deactivated?

James

[Zee10]

Hello it’s showing 

ACCOUNT DEACTIVATED

Your account has been deactivated as your registration was not completed within the allowed time frame.

@James_B 

ive spoken to my work and like the rest that have mentioned in their responses, my company doesn’t know anything about resetting it. 

[James_B]

Hi @Zee10,

I can help you with this, but I'll to contact you via private message. Please could you make sure your private messages are enabled by going to your community settings > select the preferences tab > select private messenger from the drop down.

Thanks

James

[Zee10]

@James_B 

I can’t seem to find the community settings are u able to contact me in any other way or tell me how to get to community settings 

[James_B]

Hi @Zee10,

You can access your community settings by tapping/clicking your avatar at the top of the home page.

Hope this helps.

James

[Zee10]

Thanks I’ve updated it 

[Leanne_T]

Hi @Zee10 

Thanks for updating this. 

Can you send me a private message with the email address you used to register? 

Leanne.

[Zee10]

Hello I don't have any options to send you a private message or see my private messages. @Leanne_T 

when i click on private message it says: You do not have sufficient privileges for this resource or its parent to perform this action.

[Leanne_T]

Hi @Zee10

This has sent now for you, could you check your inbox for me? 

Leanne 🙂