Website won't load via EE wifi

[Itsupyoursleeve]

@benreed49 did you ever get this issue sort as i am having the same problem with my website also?

thanks

Paul

[XRaySpeX]

@Itsupyoursleeve : Which site?

[Itsupyoursleeve]

It’s my personal site www.itsupyoursleeve.com.

As per Bens original post, it wont load on and devices using home Wifi but will elsewhere on other peoples. Loads ok on 4G however and if i use a VPN. The weird thing is that on my PC and laptop it loads ok and both of them are using wifi also. 

EE say its nothing they can do as the wifi is working ok and my web host say its nothing they can do as the site is working. Ive not had issues with any other sites.

There is clearly something that is suddenly blocking it but I don’t know where to start to unblock it. I have also reset the router to factory settings in hope that that would resolve it but had no luck.

Any help would be greatly appreciated.

....oh yeah and before you mention it I’ve tried every magic word there is!

[XRaySpeX]

@Itsupyoursleeve : Works OK from here over EE BB from both a wired PC & a WiFi mobile.

Are you saying it works OK from your WiFi PCs but not from other devices? What devices are they?

Which router have you?

[Itsupyoursleeve]

Yeah no issues with pc or laptop it just seems to be iPhones, iPads and Samsung phone. 

[Itsupyoursleeve]

It’s a EE Smart hub

[XRaySpeX]

@Itsupyoursleeve : Just a guess as it's a combination of EE SH, WiFi & mobiles but try separating the wireless channels. On the Advanced / Wireless Settings page of the SH there is a button near the top to Separate the Bands. Turn it ON. Then the 5GHz SSID will appear starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-". Then connect your devices to the 2.4 GHz SSID if they can't do 5GHz. 

[Itsupyoursleeve]

I really appreciate you trying to help but unfortunately that still didn’t work 😞

[Christopher_G]

Are you given an error message when it doesn't load, @Itsupyoursleeve?

Chris

[Itsupyoursleeve]

It just says safari cannot open the page because it could not connect to the server 

and the site can’t be reached on my Samsung work phone. Chrome states error connection refused.