Upgrade not Dispatched or further updates

[Ryuken0071]

Hi I have the same issue and tried calling to find out what's happening and was basically told he couldn't check and as done online and good as new phone just have to wait for the online team to work through the emails... No time scales no updates or anything he did say he could do anew one for a pound extra but then tried charging an extra 100 on top of the 100 early upgrade fee. Not great this being left in the dark? How do I raise a complaint on this please? 

[Katie_B]

Hello @Ryuken0071. 

Thanks for coming to the community. 

I am sorry to hear you have not yet received an update regarding your order. 

When did you order?

What phone did you order?

Katie 🙂

[Ryuken0071]

Hi Kate

I ordered on friday a iPhone 12 good as new in blue it was in stock to
dispatch when ordered.

[Katie_B]

Hi @Ryuken0071. 

Thanks for getting back to me. 

What memory size did you order?

Katie 🙂

[Ryuken0071]

It was a 128gb 🙂

[Katie_B]

I have checked our stock for this device @Ryuken0071, I can see the phone is available to order and expect dispatch within 7 days. 

Katie 🙂

[Ryuken0071]

OK Thanks Katie