Trouble connecting to Toshiba smart tv

[Maisie4]

I am having the exact problem with my toshiba and WiFi mini. It connects to phones and tablets no problem.

[James_B]

Hi @Maisie4,

Welcome to the EE Community. 🙂

What happens when you try to connect?

What is the model number of your TV?

Thanks

James

[Maisie4]

This is exactly what is happening to us 

[Maisie4]

hi James its 24wk3a63db

[Maisie4]

we bought wifi mini yesterday. It has connected to our phones and tablet but not our TV . This was why we bought it and the sales man never mentioned compatibility. Also we can't get into our account. The tv recognising mini has 4 bars but saying password not authorised 

[James_B]

Hi @Maisie4,

Are you making sure the password is being entered correctly? The password is case sensitive.

I haven't been able to find a manual for that TV online. Does it have an option to change the WiFi security type during setup?

Thanks

James

[Maisie4]

I will check that james

[Maisie4]

Not sure where that is on this tv james

[James_B]

Hi @Maisie4,

I'd recommend getting in touch with Toshiba Support to see if they can help.

James

[Maisie4]

Hi James could you help. Our WiFi mini worked for a day eventually . However now the 4 lights flash all together intermittently but will not switch on . When you remove cable there are no lights at all. Tried taking battery out and resetting but nothing