Re: PAYG SIM Not Provisioned

garethfleming
Explorer

‎03-07-2021 10:25 PM

Can I just add that I'm in exactly the same situation (don't mean to hijack another thread). Ordered a PAYG sim from the EE website. It arrived today but my phone is telling me that the sim is not provisioned. 

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4 REPLIES 4
Christopher_G
EE Community Support Team

‎04-07-2021 08:31 AM

Hi @garethfleming

 

Welcome to the community.

 

It can take up to 24 hours to activate. Could you restart your device this morning and let us know if it's working?

 

Thanks


Chris

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garethfleming
Explorer
In response to Christopher_G

‎05-07-2021 09:29 AM

Again, I don't want to hijack someone else's thread, so I'll move this to a
new thread, eventually.

That being said, the SIM still hasn't been provisioned according to my
phone.
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Leanne_T
EE Community Support Team
In response to garethfleming

‎05-07-2021 09:49 AM

Hi @garethfleming

 

Thanks for coming back to us. 

 

I would suggest giving our Pay as you go Care team a call, they can get this looked into for you. 

 

Let me know how you get on 🙂

 

Leanne.

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XRaySpeX
EE Community Star
EE Community Star
In response to garethfleming

‎05-07-2021 12:22 PM

@garethfleming : Moved! I don't think you can.

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