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Re: Order tracking: pay monthly orders

kpr19
Visitor

Hi @Leanne_T 

 

I ordered a new phone upgrade on Sunday: Apple iPhone 12 (Green 128GB) and received the email to tell me the order is on its way, however I haven't received any other information and am worried as my contract is due to run out very soon!

 

I tried to ring 150 a few times but the waiting time is very long and when I get through the line cuts somehow. Could you help me please? 

 

Kind Regards

Kristian

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @kpr19

 

Welcome to the community and thanks for ordering. 🙂

 

DPD will be in touch with you when the phone is ready to deliver. If you're worried your order hasn't gone through for whatever reason, you could ask our live chat team to double check everything went through OK. You can find a link to speak to them on our get in touch help page.


Chris