Order tracking: pay monthly orders

[Dannyb37]

I have question about my order iv tried to track it but there's no information about delivery.how can I find out about my order without calling. 

[Katie_B]

Good Morning @Dannyb37. 

Thanks for coming to the community. 

Please can you provide some more information regarding your order such as when you ordered and what device you ordered?

Katie 🙂

[Katie_B]

I completely understand @jamiescott800. 

I have checked and can't see any further update regarding this device. 

As soon as there is an update to your specific order you will be notified. 

Katie 🙂

[Dannyb37]

Thanks for getting back to me. Here's some more details.
Ordered on the 22 January
Samsung Galaxy Note 20 5G
256GB
Mystic bronze

[Katie_B]

Thanks for providing further information @Dannyb37. 

This device is showing as in stock but when it is gone it is gone. 

I would recommend giving us a call so our customer care team can ensure your order is progressing. 

Katie 🙂

[Jon_K]

Thanks @hanpo.

Which colour/memory size did you order?

Jon

[hanpo]

Pacific Blue, Iphone 12 Pro, 128GB

[Jon_K]

Thanks @hanpo.

We're currently waiting for stock from the supplier for that model.

As soon as we have an update you should be able to see this in the order tracker.

DPD will also send you a text.

Jon

[hanpo]

So, does that mean it will come this week?

[Jon_K]

Sorry, @hanpo, I couldn't give you an exact timescale.

We are waiting for stock of that model at the moment.

Jon