No order delivery date

[Hippycat73]

Hi

This is exactly the same problem that I have. An early upgrade to an iPhone XS and no order date is given - it is not possible to track it either. I have just looked at my bank account and it would seem that the fee wasn’t taken. Please can you help me?

Thanks

[Leanne_T]

Hi @Hippycat73

Thanks for coming to the community.

When did you place the order?

Have you received a confirmation email regarding your upgrade?

Speak soon 🙂

Leanne.

[Hippycat73]

Hi Leanne

I ordered it on 17th April and received an email confirmation- the order number is xko*******

Regards and thanks

[mod edit: please don't post reference numbers on the community]

[Leanne_T]

Morning @Hippycat73

Thanks for coming back to me.

I have replied to your private message now.

Leanne.